2022 customer success plans
Pixl8 is introducing a new customer success layer to its support operations. This will help our clients achieve their ongoing ambitions after website launch and build closer relationships.
From 2022, new customer success managers will be introduced to co-ordinate new requirements, follow-up support issues and help prioritise work and training requests. For new clients, they will be the point of contact from the start of a project - continuing after go-live.
Jon Small, Head of Operations and Oliver Evans, Client Services and Support Manager explain how this new role will work in conjunction with the Support Desk and Client portal in this video:
If you have any questions about our new service, please do get in touch.