Customer Success Manager

Join the Pixl8 UK team

Who we are

Pixl8 is a leading London based web design and product development company, working with membership organisations, associations and charities that are seeking digital solutions that go the extra mile. Since 2001 we’ve worked with over 200 organisations to build integrated websites, CRMs, bespoke software and have now consolidated our expertise into the flourishing products such as Preside Platform, ReadyMembership and EventFolio. 

Pixl8 Group Ltd is seeking client success specialists to join our growing team and help drive our Customer Success objectives.

It would be beneficial if you have worked in other technology product organisations whilst essential that you have practical experience of account management as well as pre-sales, discovery and implementation processes. You will be familiar with a range of technologies including CMS and CRM or event management software.

What this role includes: 

As a Customer Success Manager, you will play an important role in client engagement, satisfaction and retention. You will be responsible for onboarding and retaining our clients whilst expanding the usage of our products and services by providing proactive communication, guidance and support to clients through understanding their business needs to deliver solutions that help them succeed. 

You will work within the Customer Success team whilst also collaborating with the Product, Consulting, Delivery and Sales & Marketing teams. 

For the full job description, salary and company benefits, please see the following file:

Job Description - Customer Success Manager

 

To apply for the Customer Success Manager role

Please provide your CV as well as a statement as to why your experience makes you best placed for this role - within this we would also like you to look at our homepage and describe Pix8's business to us in your own words.

Apply now

Do you meet our values?

 

We stretch our limits
Continuous improvement is our default mindset. We are curious, persistent and challenge ourselves and our clients to create great results.

We act with integrity
We value the trust placed on us by our clients. We work with honesty and integrity at all times. We maintain transparency in our communications and profit is always secondary to what is right.

We are always accountable
We confidently empower our teams to own a problem and collectively deliver on our promises.

 

 

We care because it matters
We listen to understand, with the goal to form durable, long-term and respectful relationships.

We dare to share
Our people are a source of strength. We respect the individual, nurture our teams and give back to our wider communities.