Pixl8 Support.

The Pixl8 Interactive approach to customer support is strong and simple - excellent customer service is the lifeblood of any business. The simplicity of our methods coupled with the experience and expertise of our technical team offers a service that exceeds the norm.

We believe that good customer service is all about bringing customers back, and about sending them away happy - happy enough to pass positive feedback about our business along to others, who in turn also become satisfied clients.

We support our customers every step of the way, from the initial planning and brainstorming through to the deployment phase. The service does not stop there, it continues as we believe in building and maintaining enduring business relationships.

Our working philosophy means that we take a partnership approach to all projects. We maintain a totally open working relationship, ensuring that as suppliers, we become an extension of your team.

We use state of the art online collaborative tools that enable us to reach you at any time, anywhere. Pixl8 Interactive support can share client screens and terminals to provide a brisk resolution to issues in most instances.

Pixl8 Interactive believe it is fundamental that we understand your requirements and deliver the correct services that are core to you and your business.

Pixl8 Interactive take a tiered approach to our support. We review each item individually and respond accordingly, providing an accurate, thorough and a timely resolution/solution.

Priority 1 – Critical/Major

Problem(s) that affect usage or prevent a user from using the system effectively.

Priority 2 – Minor

Problem(s), which affect part(s) of the system, but had no impact on its basic operation, allowing users to continue using the system.

Priority 3 – Proposed Enhancements to your system/services

Enhancements that you would like to propose for future releases of our software and services.